Frequently asked questions

In case of accident or mechanical fault please contact our agents, they will assit you. The phone numbers are written in the contract.

In case of mechanical fault, you benefit of 24/7 car towing and roadside assistance, vehicle replacement in the event of damage that cannot be repaired on the spot.

In case of an accident, you have to follow the local legislation : you must contact the police and report the accident, even if there aren’t any injured persons. You also have to obtain the police reports and copies of the documents of the other driver(s) involved in the accident.